My Proficient Skills
Operations
Uses technology and artificial intelligence to stream-line all levels of business operations
Directs administrative and operational functions including budgeting, non-profit duties, and program development
- Manages and maintained comprehensive records, performance data, and administrative files with a high degree of accuracy and confidentiality, ensuring data integrity for reporting and compliance
Oversees data entry processes for admissions, enrollment, and attendance records, implementing efficient workflows that reduced errors and improved data accessibility for staff
Manage the admissions and enrollment for students within Oracle's PeopleSoft Campus Solutions
Runs queries and develops operational reports used to guide key performance indicators
Serves as the primary contact for customers, families, service providers, and donors
Recognizes operational patterns and strategically works toward an efficient, streamlined workflow
- Process documents for review, signature, and distribution using Docusign
Online & in-person group meeting facilitation & presentations and written business correspondence to stakeholders, staff, and clients in Zoom and Teams
Hires, on-boards, trains, and provides performance reviews for program staff, interns, and volunteers; uses Indeed to recruit quality talent
Managed and supervised employees and schedules; delegates staff tasks
Keeps communication paths open by using the communication methods most attended to by staff and customers
Complies with a wide range of employment laws to ensure fair and equitable treatment of employees, and to protect the business from legal issues
Develops human resource forms and staff training programs aligned with the vision of a business
Coordinates and oversees program management goals
Uses step-by-step implementation and administers pre- and post- program evaluations relating to program effectiveness
Enjoys event organizing; program planning and development
Uses Blue for program planning, development, and workflow task delegation
Uses the Google Drive document management system
Uses Asana for project management
Customer Relations & Community Advocacy
Uses Salesforce for customer relationship management (CRM), tracking project completion, and creating division reports
Provides crisis intervention guidance, agency referrals, and shares relevant city and county resources with families and individuals within diverse populations
Active listener to the needs of all customers, providing immediate resources and direction
Consistently engages all customers and guests with a welcoming expression and a ready-to-serve attitude
Finances
Payroll
Invoice Processing
- Payment Processing
Reconciliations
Record Keeping
Invoice Generation
Bookkeeping
Budgeting and expense management
Oversees financial transactions including business payments and fundraising in the form of cash, checks, and online payments
Runs queries and generates budgeting and finance reports
Budget analysis using Quickbooks, Microsoft Excel, and Google Sheets
Administrative, Communication, & Training and Education
Oversees training & education with staff, interns, and volunteers
Develops and writes department manuals, company policies, and human resource handbooks
Develops and writes curriculum for training & education using Bloom's Taxonomy and Motivational models
Department administrative and operations support (e.g., all correspondence & communication, managing schedules & multiple calendar coordination, travel arrangements, coordinating & facilitating meetings, and planning & execution of specific projects)
Develops business specific presentations using Google Slides or Microsoft PowerPoint
Builds interactive training & education lessons focused on needs
Develops e-learning modules in Google Classroom
Marketing & Promotion and Social Media
Uses technology and artificial intelligence to stream-line marketing processes
Daily use of the following artificial intelligence (AI) applications Zapier, ChatGPT, HeyGen, web design in Weebly, Google's Gemini, Microsoft's Co-Pilot, YouCut, and Google's NotebookLM
Social media content planner and creator
Creates video and other media digital designs using Canva, Adobe Express, and creative artificial intelligence applications
Inventory & Vendors
Manages inventory for office operations, ensuring timely availability of essential resources
Orders, inventories, and manages supplies and equipment, coordinates vendor contracts
My Soft Skills
Quickly identifies needs and resolves problems, conflicts and concerns among staff, customers, and stakeholders
Identifies specific traits and skills in a potential staff that may benefit the business
High adaptability, flexibility, and can remain calm under stress
Fosters relationships with stakeholders, staff, and customers through building rapport, active listening, and addressing specific needs and concerns
Minimal supervision needed to complete tasks
Fosters a positive and encouraging workplace environment
Employs a collaborative approach for conflict resolution
Resourceful problem-solver and quick-thinker who enjoys using critical thinking skills
High emotional intelligence, interpersonal abilities, cultural competence, and authentic customer service skills